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June 17, 2009

Vonage Thinks Their Sly in Raising Prices

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I got the following email today:

Dear Customer,
At Vonage, we’re committed to providing our valued customers with the best experience possible through meaningful updates to our services. To ensure that we continue to deliver top-notch service and quality, we will modify two of our existing fees as follows:
The Emergency 911 Cost Recovery will become the Emergency 911 Service Fee, which ensures we maintain nationwide E911 service in compliance with FCC regulations. Our customers’ safety in an emergency is our primary concern and this update allows us to continue delivering reliable emergency services.

The Regulatory Recovery Fee will become the Regulatory and Compliance Fee, which covers our regulatory-related and legal compliance expenses. For example, this fee pays for charges associated with benefits like procedures to ensure customer privacy, identity theft protection measures and phone number porting.
These fees will each increase from $0.99 to $1.49, effective July 15, 2009. This change allows Vonage to maintain our commitment to safety, innovation and customer service.

If you have any questions, call 1-VONAGE-HELP and speak to a customer service representative. We’re always available, 24 hours a day, everyday.

Thank you for your business,
Vonage

Does Vonage really think I’m that stupid? They aren’t raising prices in order to “deliver top-notch service and quality.” They’re raising the prices so that they can make more money. Call it what it is. Don’t try to blow wind up my skirt.

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2 responses to "Vonage Thinks Their Sly in Raising Prices"

  1. # ticked in Texas commented on June 18th, 2009:

    check out the Vonage terms section 8.7, disconnect $ if you leave under 1 year. just found out hard way… http://bit.ly/bmy1U

  2. # Juanchito commented on June 18th, 2009:

    Ouched!! That’s pretty harsh of Vonage. Luckily, I’ve had vonage for 4 years. So, not a concern for me, but definitely fine print.

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